From
Mariana in Odenton, Maryland
Earl, Thank you so much for all of the personal attention you have
given to my order. That alone makes you stand out more than any other
company. I was very pleased with my pillows. Thank you again and I will be
ordering from you in the future!..Mariana Meyer
From
Kathie in Kansas City, Missouri
I would like to commend you on the professional way that you handle your
business! I shop a lot on-line and found that the way you conduct
business is top notch.
You sent an e-mail to confirm
my order, an e-mail when my order shipped (along with tracking abilities),
and an e-mail to make sure I was satisfied. My order was shipped
quickly and received in excellent condition. I will definitely
order from you again.
Thanks.....Kathie Collins
From
Michelle in Strongsville, Ohio
Dear Earl,
I would just like to say that your customer service has been outstanding. The
communication you keep with your customers is like no
other company I have ever dealt with. The rug is beautiful as
well.
Thank you!
From Hillary
in Brighton, Mass.
Dear Earl,
I would like to express how grateful I am for the
close attention that you give to your orders and customers. Originally, I had planned on buying a blanket for my
sister as a Christmas present. However you have inspired me to also purchase
one for myself after the holidays.
I am sincere when I say I look forward to doing
business with you again.
Hillary xxxx
From Jean W. in
Phoenix
Mr. Ward,
I just could not let you sit with out a response to your email. I am exceptionally happy with the service and
merchandise, your items are no less than exceptional!
To tell the truth the price of all your products
seem to be right in line as well. When I purchase a blanket from you I know
what I am going to receive is something completely unique and wonderful and
things like that are important to me.
I also know that the service is going to be as special as your products
although I think you may worry too much but that is also a part of your
charm.
I hope that I was able to put your mind at rest and I am sure the rest of
your clientele feels the same as I do. Talk with you soon!.....Jean xxxxx
From
Casey in Forrest, Virginia
Hello. I'm writing to thank you for the excellent service and wonderful
product I received from your company.
I ordered a 2-ply mink blanket
from you last week and received it today. The quality of the blanket is
superb, and the care you have for your customers is apparent in both the
letters that came with the blanket and the emails I received confirming the
purchase and shipment of my order.
Yours is definitely a company
I would recommend to others in the future!
Thanks again.....Casey
From Hillary again
Dear Earl,
You are making it extremely difficult for other companies to compare
to your attentiveness and consideration. You're a good
business man Earl. I would bet that way more than "some" of your
customers are very pleased.
The blanket is simply luxurious! I couldn't be more pleased!
Best regards..... Hillary
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From Jeff in Monroe,
Michigan
Thank you for the follow up
on this order. I feel that my experience with your company has been most
enjoyable! The quality of the product that I received was of the utmost.
Again thank you for doing business at the level that all
should obtain.....Jeff
From Greg
in Ashburn, Virginia
Thanks again Earl. I
know she will LOVE it.
Looking forward to sending you
more business in the future. And, I really think you have the best
service and follow-up of any internet vendor in the
business (and I do a lot of business with many of them)!
I will refer you to others as
I am already doing.....Greg xxxxxxx
From Mike
in Detroit, Michigan
Hello Earl
Last week, my wife
"suggested" that she would like a soft, cuddly leopard print
blanket for her birthday. After wearing myself out trying
to find one around town, I decided to try searching on the internet.
Being very skeptical about
ordering off the internet, I started reading your "Customer
Testimonials". After reading some of these great comments, I decided to go ahead and get the blanket from you folks.
If your blanket is half
as good as your customer service and follow-up, I will be thrilled!
Thanks,.....Mike xxxxxx
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From
Judy in White Stone, Virginia
Dear Earl,
Thank you so much for your help!
I am not used to such personal
and professional attention over the phone and via email. It was comforting dealing with
you. It's also nice to know that someone truly appreciates our order!
Thanks,.....Judy xxxxxxxx
From
Vic In wash D.C.
I really appreciated
you calling and talking with me the other day. You
just don't find that in business today. For starts I thought that
was
"great"! You taking the time to call and speak with a
potential customer
and listen to my concerns was a first.
Looking forward to more business with you. Thanks again for the great
customer service......Vic
Tim in San
Francisco
Morning Earl,
Thanks so much for the email. I really appreciate both the service as well as the product. I
have to say that I've never had customer service that has been this good.
I
can see you have "pride of ownership" for which I can truly
appreciate. You have a fan!
Cheers!.....Tim D
From
Beverly in Washington, D.C.
Hello Earl,
I received both blankets and
they are both absolutely beautiful! I liked them and talked about them so
much I had to take one to work & show my co-workers who all loved it.
I also raved about you
and your absolutely stunning customer service. I have never worked with a
vendor more knowledgeable about his product and caring enough to be sure
that the customer would be happy with it even before it was shipped!
You can count on me for
recommendations anytime. Actually I have already recommended your product to
anyone within hearing distance since I began working with you......Beverly xxxx
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From Dennis
in Cedarburg, Wisconsin
Dear Mr. Ward,
I was very impressed with your follow-up phone calls. That is
quite unusual in this day & age. It means to me that you really
care about your business & your customers.
Keep up the great work & I hope to tell a lot more people about your site. Hopefully,
I can send more orders you way!!
Thank you.....Dennis Herbst
From Marie
in San Pablo, California
Earl:
My
beautiful custom cat rug arrived safely and I am
very happy with it! I found you to be very
pleasant to work with and more than willing to go all
out to make a rug to my specifications.
It is a
pleasure to work with someone who wants to be so helpful. Today, too many
people working in stores, etc., make you feel like it's an imposition if you
just ask them
a question.
As far as I am concerned, your firm gets an A+ for
quality of work and attitude of personnel. Anything
more I can say or do, please let me know. I'd be
happy to promote your company and your product.
thanks again.......Marie xxxxxx
From Dave
in Yorba Linda, California
Thanks Earl,
We have just
received all three blankets and are enjoying them very much! The quality is
great and are extremely comfortable. Thanks for excellent customer service.
Your personal touch is a rarity in business these days. Keep up the good
work.
Dave xxxxxxxxx
From David
and Vickie in NAS Lemoore, California
Hello Earl,
I just wanted to
thank you for your honesty and good business integrity concerning my
recent order.
On 4 Aug 01, I
purchased a sheepskin rug from your web site. Your site had two prices for
the same rug: one low, and one very high. When I ordered the rug online, the
very high price showed up on the order form. I really wanted the rug for
what ever the price was.
I received a
phone call on 5 Aug 01 from Earl, who I think is the owner of
the business, letting me know the price that was on my order was wrong. I
thought "great, now it's going to be even more money!".
But it was
good news! It was less and it was much less!. It was the
original low price that I had first seen.
He explained
that his web designer had just changed shopping carts and some of the item
prices had been entered incorrectly. The item I ordered, was one of them.
Your honesty
on not charging me the higher original purchased priced, but charging me the
adjusted amount was greatly appreciated. Thank You very much and I will
continue to do business with you in the future.
David & Vicki Potter
From Trudy
in Oregon
Thanks for your quick response and great service! The larger rug was already
a bit smaller than we were looking for so I will go ahead and cancel the
order. I'll look forward to doing business with you in the future!
Best, Trudy
xxxxx
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From Luis in
Orlando
Hello Mr. Ward,
My name is
Luis xxxx. I recently placed an order for a 4' and a 5' sheepskin
star.
Thank you for
your honesty this morning, concerning the sheepskin rugs I ordered.
After
discussing this with my wife, I have decided to cancel on both of the
sheepskins. We decided to wait until a later time to order the lambskin that
you suggested.
You can be
assured that we will return to your company. We like your excellent customer
service, personalized care making sure that the customer has picked an
appropriate item for themselves, and lastly, unmatched value.
Sincerely
Thankful,.....Luis xxxxx
From June in Kenosha,
Wisconsin
Earl,
Just received the blanket. It's wonderful!
I want to thank you for your superb
customer service and concern for my satisfaction! I have already
recommended your company and will continue to do so to anyone in the market
for a blanket.
Thanks again!.....June xxxxxxxx
From
Holly in Newark, Illinois
I
want to thank you for such amazingly good service. I do a lot
of online shopping and have never run into someone who was so willing to go
out of their way for a customer. Thanks!
Because of that I will most certainly be a repeat customer.
Regards..... Holly
From
Michelle in Hillsboro, Ohio
I
thank you so very much for your help and taking the time out of your busy
schedule to talk to little ole' me. It's hard to find people that
genuinely care about what they do these days.
I really appreciated that,
and will do business with you again, not only because I like your business
and your products, but because of your overall business attitude.
thanks!.....Michelle
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Superior Cowhide Quality
From Andie
Hello Mr. Ward,
I just wanted to take a few minutes to tell you how pleased I am with both
your product and your service. I ordered my cowhide from your
company after 7:30 in the evening on Tuesday June 16th and received it
during the day on Friday June 19th. I am truly amazed at the
promptness of receiving my order. But the reason I decided to write
to you is because of the product I received. My expectations were
totally exceeded. As stated on your web site the cowhide I received
was the exact one I ordered and the quality is superior. The hide is
soft and supple and even more beautiful than it appeared on your site.
I am completely pleased with my shopping experience with your company and
will recommend you to everyone who admires our new hide.
Thank You So Much,
Andie Selman
Superior
Blanket Quality
From Sandy
in Ohio
Dear Earl,
I want you to know how completely satisfied I am with the two animal
print "mink" blankets I ordered from you. I am an avid collector
of these blankets, and yours are the very best quality that I have found
anywhere.
l would like
to add that I am very satisfied with the way you conduct your business, with
very quick response and good service.
Sincerely..... Sandy
From
Sky in Australia
Dear Earl,
I received my blanket 5 days
ago. It is absolutely the best blanket I have ever used! Thanks for all the
help during the ordering process.
Yours Sincerely.....Sky
From
Evelyn in Riverhead, NY
Dear Earl
Thanks for the email. I absolutely LOVE my mink blanket. It's
warm and snuggly and comfy-cozy. I can't wait till it's really
cold outside and I can just luxuriate under my leopard mink blanket, snug as
a bug in a rug.
I have been telling everyone about it, in fact
just today I brought it in to work to show my co-worker. I also
gave her the website and she may be ordering a blanket soon, she loves it
too.
Regards.....
Evelyn
From
Linda in Chicago
Hi, Earl -
I received the two blankets yesterday and are they the prettiest yet! I
can't decide if I like them more than the animal print blankets but
honestly, they are just too good to put into words. Thanks for
working your magic on my behalf.
Take care of yourself. I'm
sure you'll be hearing from me.
Thanks Again!.....Linda
From
Linda Again
Hi, Earl -
Thanks so much for giving me my first choice! You are a
doll to work with and I will be coming back to make more orders in the future.
As
you can tell, once I find a great product I continue to find ways to share it
with others. And communicating with you is always a pleasure.
Thanks again.....Linda
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From
Beverly in Washington, D.C.
Hello Earl,
I received both blankets and
they are both absolutely beautiful! I liked them and talked about them so
much I had to take one to work & show my co-workers who all loved it!
Thanks so much!.....Beverly
From
Albert in Chalmette, Louisiana
Just wanted to tell you that my wife loved the mink blanket. I'm sure I'll be
ordering more, everyone who touches it wants to keep it. She has trouble
getting it away from the kids. (I know what the kids are getting for their
birthdays!)
Thanks again for your assistance and your prompt service. You have
an excellent product.
Albert Clavin
From
Tim In Minneapolis, Minnesota
Earl,
My wife adores her Zebra Mink Blanket. She cuddles in it while she reads at
night and doesn't know how she ever got by without one.
Just recently, I had to take a
day off from work due to a bout with the Flu and fell in love with it; my
feet no longer are in danger of being left out in the cold when I
move around on the sofa.
Warmly and Snuggly Yours,
Tim and Carol Wallin
From Jeremy
in Evans, Geogia
I am very pleased, I have
others that were purchased in Korea; and they
don't match the smooth texture, or design, of your blanket. I appreciate
your concern and customer service, very rare.
Thank You!...Jeremy Wise
From Lyn in
Tampa, Florida
Our blanket is absolutely
the best..I love it, actually we both do. We fight over who has more of it
at night...we are now talking about getting another as soon as we have the
extra money.
Thank You..... Lyn
From Sandy
again
Hello Earl,
Just wanted to
say thanks again for your personal service, and the highest quality of your
merchandise. Could not wait to give my daughter her blanket for Xmas,
she loves it so much! As you know this is my third blanket from you. I watch your
site closely to see if you get new ones, which I will buy.
The one thing
that amazes me the most about your blankets is the "warmth". I
have to confess I like the feel so much that it is the only thing that
covers me at night. It is very cold here in Ohio in the winter, and I was so
surprised I needed no other blankets or bedspreads.
As I told you
before, I have a very expensive double thick mink blanket my son purchased
for me when he was in Korea. I love it dearly, but it is not a warn blanket
at all, nor nearly as soft as yours. Anyone purchasing one of your mink
blankets will be wonderfully surprised and pleased.
I will always
check your web site in the hopes of more wonderful blankets. I do very much
prefer the ones I got from you last time as compared to the ones I bought
somewhere else-they are the best I have, and as I told you I collect them.
Also the way
you do your business is to be highly commended. A#1 Top Notch Merry
Christmas to you!!
Sandy
PS-folks please do e-mail me about these incredible blankets if you wish. Gabisan3@aol.com
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From
Tim In San Francisco
Dear Earl -
Being someone who rarely orders products sight unseen, I was more than
pleasantly surprised when I received my first mink blanket from
you. The blanket is wonderful!
I used it
last night given the cool air in SF these days.
Friends of mine had mentioned how incredibly soft and warm
your blankets were. After receiving my leopard print blanket, I know
first hand just how amazing your blankets truly are - I'll never use another
type of blanket moving forward!.....Tim D
From
Beverly in Washington, D.C.
Hello Earl,
I received both blankets and
they are both absolutely beautiful! I liked them and talked about them so
much I had to take one to work & show my co-workers who all loved it.
I also raved about you
and your absolutely stunning customer service. I have never worked with a
vendor more knowledgeable about his product and caring enough to be sure
that the customer would be happy with it even before it was shipped!
You can count on me for
recommendations anytime. Actually I have already recommended your product to
anyone within hearing distance since I began working with you.
Thanks again.....Beverly
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From Diane in
Chicago
Hi, Earl -
Just a note to say I did, in fact, receive the blanket and rug. What
a joy! The blanket is just as lovely as you said it would be and
the rug...words just can't describe how nice I find it.
My two
cats are in love with it. One is trying to dominate the other by
claiming the rug as his own! (Imagine!) Anyway, thanks
so much for your customer service, your kind spirit and above all your
ethics. You have a good thing going and I appreciate it
Diane xxx
From Leisa in Deatsville,
Alabama
Hi Earl,
I received the blankets on Thursday just as you said I would. THANK
YOU!!!! They are absolutely gorgeous!
I know that they are the perfect gift and that the recipients will love them
also. More than likely you'll be hearing from me in the future
and my family as well!!
Again, THANK YOU!!!!!.....Leisa xxxxxx
From Holly in Newark,
Illinois
Mr.
Ward,
Yes, I did receive my blanket and wow! I absolutely love it! I
will undoubtedly order more of these, I just hope you have them available.
Holly xxxxxxx
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From Pat
in Herndon, Virginia
Thank you for your inquiry. I received the blanket and was exceptionally
pleased by the quality. You will have my business again....Pat
From
Sandy in Ohio
Do
you know the one thing that amazes me about your blankets is the warmth.
I
have to confess I like the feel so much it is the only thing that covers me
at night. It is very cold here in Ohio in the winter, and I was so surprised
I needed no other blankets or bedspreads.
As I told you before, I have a very expensive double thick mink blanket my
son purchased for me when he was in Korea. I love it dearly, but it is not a
warn blanket at all, nor nearly as soft as yours. Anyone purchasing one of
your mink blankets will be wonderfully surprised and pleased.
Also
the way you do your business is to be highly commended. A#1 Top Notch Merry
Christmas.....Sandy
from Ohio
Gabisan3@aol.com
PS--folks please do e-mail me about blankets if you wish
From John
in Colorado Springs, Colorado
Hi Earl,
Yes!!! My
14 year old daughter was elated with the Unicorn Blanket, She is on a
Unicorn kick. My younger daughter picked out a bedspread at a local linen
store. Needless to say, after she saw your blanket, the local store had a
return.
We are very
pleased with the product we
purchased. The quality, design and softness is unmatched with
anything we've shopped for! I am recommending you web site to
anyone looking for such products.
Thank goodness
for Search Engines on the WEB. We will
definitely purchase from you again.....John xxxxx
From
Aileen in Chula Vista, California
Hi Earl,
The blanket was a hit with Jason! He said he never
thought there was such a creation so luxurious. He loves it -- more than
his down comforter (which was more expensive than the mink blanket). I
hope your business continues to be successful for a very long time, as I
intend to continue being your customer. If you need a
recommendation for the Chinese Mink Blanket, I know one man, who wouldn't mind
giving one.
Sincerely.....Aileen
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From
Michelle in Hillsboro, Ohio
The blanket is beautiful and sits at
the foot of my bed. I've caught my fiancé' snuggled up in it 3 times
already. You are correct, they are beautiful.
I was very skeptical when I ordered it, and wasn't too sure about what to
expect, but when it arrived, I couldn't wait to try it out. The
white blanket is perfect for our decor, and I absolutely love it.
Thanks again, and we'll be doing business
very soon as I'm wanting another blanket, white, only 2 ply this time,
when you can get your hands on one, let me know......Michelle
From Lacy in
Colorado Springs, Colorado
Hello Earl,
I am very very pleased with
the frog blanket. We have been looking for a blanket with frogs for
the past year and have not been able to find one. It is being put in a
bedroom with a frog theme. You were the only one I could find with
that theme other than as a baby blanket.
I was a bit shocked at
the price of the blanket but since it was a gift for my boyfriend and we had
been looking for so long, I went along with it. When it came, I
understood immediately why it was that price due to the soft plush materials
it was made of. When he opened the gift, he almost fainted dead away
because I had actually found one and of such quality as well. The look
on his face was worth it all!
I wanted to take the time to
thank you for such a wonderful quality blanket and that you actually have
one with a frog theme.
Many thanks to you.....Laci
From
Honorio in Carson, California
Sorry it took so long to respond to your e-mail. I have
been quite busy.
I do want to tell you folks how much I liked
your product, the frog blanket. It was a Valentine's Day
gift for my girlfriend, who is in love with all things froggy. Matter
of fact, even though she received the cleaning instructions, she is quite
hesitant to wash the blanket for fear that the vibrant colors might still
somehow fade. I was quite pleased that the blanket was
exactly as you've advertised it on your website.
I
will definitely come a-knockin' next time I need to give someone a present.
Thank
you very much.
From Johnny in Gold
Canyon, Arizona
Greetings Mr. Ward,
We compared your blanket with our Korean blanket which she likes so much.
We are most please with the comparison.
We received the blanket just in time; tonight will be the coldest evening
of the winter, here in Arizona.
Thank you for your great service and on-going communications. I
hope to do more business with your firm in the future.
Thanks.....Johnny Tucker
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Superior
Fur Rug Quality
From Lyn in
Chicago
Hello Earl,
It's absolutely the best..I love it actually we both do we fight over who
has more of it at night...we are now talking about getting another as soon
as we have the extra Thank You.... Lyn
From Lacy
in Peoria, Illinois
Hi Earl,
We received
our rugs and they look BEAUTIFUL! The rugs match beautifully and their
quality is unparalleled. We just wanted to say thank you for all the helpful
information you gave us.
It really made us aware of what to look for in a
sheepskin rug. Your great prices and honesty resulted in our purchasing rugs
from you. We are already trying to find out where else we can put another
rug, so you may hear from us again! Thank you for everything.....Lacy
From
Christopher In Spokane, Washington
Earl,
I have been very pleased with my lambskin rug, soft and comfortable, and my
girlfriend likes its even more! I will recommend your company to
my
friends. Worth every penny.
Best Regards..... Captain Thompson
From
Sandy from Los Angeles, California
Hello Earl,
Got the rug and it was too
nice to let the kids yuk up with food and dirt.
It is in my bedroom. I love it.
If I had one choice I would
have liked it more Champaign. It is a bit white. It is
so soft my little granddaughter tried to make snow angles on it.
Thanks so much. I will be back....Sandy Conklin
From
Greg in Ashburn, Virginia
Dear
Earl,
By the way, my daughter LOVED the cat rug. Can't get it away from
her. I'll be back to your web site soon, have some birthday's
coming up.
Best regards.....Greg
From Lyn in Chicago, IL
It's absolutely the best..I love it actually we both do we fight over who
has more of it at night...we are now talking about getting another as soon
as we have the extra Thank You.... Lyn
From
Kris in Bellevue, Wash.
We just love our rug! The kids and I spend time on
it together every
day after work/school. The baby especially likes to lay her soft
little
face on it.
Thank you so much for the
recommendation on this vs. the
alpaca, it really suits our lifestyle better (given our hardwood floor)
and I appreciate that you took the high road and talked us into the wool
even though it was a less expensive purchase.
The rug is excellent quality (many compliments) and your service and
follow-up was phenomenal. I felt you were our 'rug consultant'
vs.
'salesman'. I've given your name to a friend who
will be placing an order with you shortly.
Thanks again, will order from you again when we decide on another
location in the house....Kris
From Rich in
Alexandria, Va.
We are very pleased with the sheepskin rug. The quality is superb and very
plush. Does this same rug come in medium brown color? Thanks....Rich
From Jill
in Las Vegas, Nevada
Yes Earl,
The rug is great! Maybe in the future when
it needs replacing I
will have some custom made in the shapes that are rectangle.
In the meantime, it is great. I especially enjoy it in the am on
my toes!!
Thanks!!.....Jill
From
Anonymous:
Earl,
I
LOVE the sheepskin rug. It is better than I thought it would be. I can't
wait to give it to my husband on Christmas.
Thank
you for providing such a wonderful product!
From Dennis
in Cedarburg, Wisconsin
Dear Mr. Ward,
Received my sheepskin rug this last
Thursday. It is beautiful!! It is actually much nicer than what I
thought it would be. I will be placing another order in the next few
days.
Also, I told
my daughter about your site & she saw items
that she will probably be ordering. Also told a few other people about it
also, so I hope you get some more sales from this.
I was especially impressed with your follow-up phone calls. That is
quite unusual in this day & age. It means to me that you really
care about your business & your customers.
Keep up the
great work & I hope to tell a lot more people about your site. Hopefully,
I can send more orders you way!!
Thank you.....Dennis Herbst
From Marie
in San Pablo, California
Earl:
Just a quick
note to let you know that my
beautiful custom cat rug arrived safely and I am
very happy with it!
Marie
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